Cumberland County’s new 911 Call Center went live Wednesday, county officials said in a release.
The center is in the new Emergency Services Center at 500 Executive Place.
“This is an exciting moment for Cumberland County as we transition to this new facility and dramatically enhance the work environment of our Emergency Services staff, and ultimately the level of service our Emergency Services Department and 911 Center are able to provide for our citizens in their time of need,” Cumberland County Board of Commissioners Chairwoman Toni Stewart said in the release. “This has been a priority for the Cumberland County Board of Commissioners dating back to Hurricanes Matthew and Florence, and I am thrilled this day has finally arrived.”
Telecommunications Manager Adam Johnson voiced similar thoughts.
“This is a historic day for Cumberland County Emergency Services for a number of reasons,” Johnson said in the release. “All our technology was in place and it was a smooth transition with lots of planning and practice to make sure today would kick off smoothly.”
In late 2018, the county purchased the building at 500 Executive Place to be renovated and upgraded to serve as the new Emergency Services Center, the release said. The new 911 Call Center has greatly expanded space with live training rooms and room for growth, the county said.
The new center features next-generation 911 equipment, including a phone system with text-to-911 capability. It also allows for rapid call routing to other 911 centers in the event the facility must be evacuated, the release said.
“The audio-visual system has been designed to allow for maximum communication and flexibility, which is integral to emergency management and response,’’ the release said.
“We had long outgrown the space we had in the LEC,” Johnson said. “We started with humble beginnings to serve the public and rapidly grew the size of our staff and the services we offered the public. This new facility will allow our amazing team of telecommunicators and support staff to flourish.”
The new Cumberland County Emergency Services Center also houses Emergency Management, the Fire Marshal and the county’s Emergency Operations Center.
The 911 Communications Center dispatches for the Cumberland County Sheriff’s Office, Hope Mills Police Department, Spring Lake Police Department, Cape Fear Valley EMS (countywide) and all county Fire Departments.
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